1. Do I need to have an account to order?
No, you can also place an order as a guest. But, there are some perks if you have an account with us:
- Quicker checkout process
- Easily view your order status and order history
- Receive updates upon our new releases and special promotions
2. What payment methods do you accept?
We accept Both PayPal and Credit Card payments.
3. How secure is my online order?
When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.
4. Can I change my shipping address after placing an order?
Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vacational address as we do not know how long the destination's customs department will have the package on hold.
5.How long does shipping take & how can I track my package?
The delivery time is based on the shipping option that you have chosen. Once the order has shipped, we will email your tracking number and tracking website. We are not responsible for delays caused by the customs department in your country.
6. What Do I Do If I Have Missing Items In My Order?
If something is still missing, please contact us immediately at email@example.com.
7.When can I expect to receive my shipment?
All orders are shipped from our warehouse within 1-2 business days of the order being placed. Shipment will arrive in between 4-6 business days after the shipment date, depending on the availability of the carrier provider and location. We do apologize that shipment delay may occur if the shipment requires Customs clearance or inspection, or transportation delay caused by carrier service.
8.What should i do if items received are not satisfactory?
If you are not satisfied with the item and want to request a refund.
1. please check our Return Policy to ensure if the return is applicable for your order.
2. you have to claim your refund within 30 days from the dispatch date.
3. you may be eligible for a refund or exchange depending on your situation and the type of item you purchased. At Tilamionline.com, we reserve all the rights to charge a handling fee on all items returned for non-quality issues. Under any circumstance, we will not refund the original shipping cost.
9.How soon will i receive my refund?
In most cases, we will refund your money within 5 business days after your refund has been processed. The refund will be credited to your account that you used to pay the order. PayPal refunds are instant but refunds to your credit/debit card can take up to 6 business days.
10.Need more help?
If you still have any question, please contact us directly at email firstname.lastname@example.org.