I originally bought a J-world bag for my daughter. While we loved the bag, we had to return it because the wheels where to loud! My daughter said that her friend had a Tilami bag and the wheels were quiet, so i decided to buy her a Tilami bag. The wheels where quieter and the design and features where great. well, I thought the bag was perfect until I picked my daughter up from school and she was upset because she said her handle doesn't go all the way down anymore. Honestly, i am so upset because it hasn't even been a month with this bag and it already has problems. Tilami Customer representative reached out to me, apologized for my bad experience with the Tilami bag, and offered to send me a replacement bag. So far, the replacement back has been good with no issues, I can't speak on the longevity of the handle, but so far, everything seems fine for the short time I have had it. If the handle malfunctions again, I will update my review.